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Our Building Process

A Seamless Journey from Vision to Reality

Stone entryway of a custom home by Thompson Communities in West Chester, PA, with double wooden doors

The Thompson Communities Approach

At Thompson Communities, we’ve spent decades perfecting a process that ensures an enjoyable and seamless experience for our clients. From the initial consultation to the final walk-through, every step is designed to bring your vision to life with transparency, communication, and expert craftsmanship. Whether you're building a custom home or remodeling your existing space, our process provides great results that reflect your unique lifestyle.

Our Process

01

Initial Consultation

We start by understanding your vision. During this phase, we discuss your needs, budget, and goals for the project. This is where we ensure everyone is aligned and ready to move forward.
02

Design & Planning

Our team collaborates with architects, designers, and engineers to create a custom design tailored to your preferences. This phase includes detailed drawings, material selections, and an initial cost estimate.
03

Permits & Approvals

We handle all the paperwork and approvals, including permits and zoning requirements. Our experience navigating these processes help to limit any delays, so your project stays on track.
04

Construction Kickoff

Once plans are finalized, construction begins. Our skilled team works efficiently to bring the design to life, maintaining open communication and providing updates throughout the project.
05

Finishing Touches

As construction nears completion, we focus on the fine details that make your home truly yours. We like to encourage several walkthroughs toward the end of the project to make sure you understand how your home works and everything is there.
06

Move-In & Beyond

Your home is ready! But our relationship doesn’t end here. We offer ongoing support and stand by our work with warranties, ensuring your satisfaction long after the project is complete.

HBW 2-10 Home Buyers and Remodelers Choice Warranty: Peace Of Mind

handshake (3)

At Thompson Communities, we take pride in delivering homes and remodeling projects that are built to last. To ensure your peace of mind, every project we complete comes with a comprehensive 2-10 Home Buyers Warranty. This warranty provides:

  • 1-Year Workmanship Coverage: Protects against defects in materials and workmanship for critical home systems like plumbing, electrical, and HVAC.
  • 2-Year Systems Coverage: Covers defects in major mechanical systems, including electrical, plumbing, and HVAC components, ensuring that essential home functions operate as they should.
  • 10-Year Structural Coverage: Safeguards your home against structural defects, ensuring the stability and integrity of your investment.

What makes this warranty even more valuable is its transferability—if you sell your home, the warranty can be passed on to the new owners, adding lasting value to your property. We’re committed to supporting you long after your project is complete, offering the reliability and protection you deserve.

Sophisticated dining room with gray chairs and a modern chandelier, Thompson Communities remodel, West Chester, PA

What Our Clients Think

"From beginning to end, my experience with Thompson Communities was fabulous!  We hired their home improvement division, headed by Matt Thompson, to do a build out of our 1800 sq ft basement.  Complete with sliding barn doors, fitness room, media room and kitchenette, it turned out even better than imagined!  I would highly recommend Matt and his crew for any and all home improvement projects."

Jill

Basement Build Out

West Chester, PA custom home by Thompson Communities, featuring contemporary design and a paved driveway

What Our Clients Think

"We love our new home in Heritage Village.  The quality, value and the standard features that are other builder's upgrades cannot compare to Thompson Communities!!  Best new construction we ever bought!!"

Natalie

Custom Home

Custom-built two-story home with a large front porch, dormer windows, and a detached garage, surrounded by lush greenery in a suburban setting - Thompson Communities Custom Home Builder - Chester County, PA

What Our Clients Think

"We have just moved into our Thompson home in Delaware. We have been impressed by the materials they use, their design, and attention to detail. Upgraded trim, 8 ft. Interior doors, stone countertops, and hardwood combine to create a feeling of luxury and comfort. Thompson works with their customers to create the options and design changes that make each of the homes in our community unique. We would recommend Thompson to anyone looking for a quality home, built with care, to their specifications."

Steve

Custom Home

Spacious modern kitchen with a large island and barstool seating by Thompson Communities in West Chester, PA

What Our Clients Think

"We hired Thompson Communities to redo our kitchen. They were insightful on the layout and coloring and provided excellent ideas on how to make the most of our space and budget.  
From start to finish, the project took 18 days.  18 days.  I have had other contractors do jobs and they usually drag on for months. We were concerned about this one because it was our kitchen.  But the team from Thompson knocked this out in an amazing timeline with jaw dropping results.

I would highly recommend them for anyone looking to complete a project. I have used them for another project and am getting ready to start my 3rd.  My opinion is that Thompson Communities are consummate professionals and are the level that other contractors should strive to meet."

Walsh

Kitchen Remodel

Warm and inviting living area with built-in shelves and a fireplace, Thompson Communities remodel, West Chester, PA

What Our Clients Think

"Thompson installed two built in units in our home - one in the family room and one in an office. They were installed professionally - all employees were professional and courteous while in our home. We couldn't been happier with how they turned out... we did have one very small issue with one of the built ins -  however when the issue was discovered - it was quickly remedied by Thompson. We would certainly use Thompson again."

Kerry

Custom Built-Ins

Build Your Custom Home

We're Here to Help

Whether it’s your plan or ours, it could be one of our lots or yours. We are committed to a home building experience that you have never had before.

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